Refund policy
Returns & Refunds
Right of Withdrawal
You have the right to withdraw from your purchase within 14 days of receiving your order.
After notifying us of your withdrawal, you have a further 14 days to return the product.
Registering a return is easy. You can register your return through your order in your account or via the link in your order confirmation email. If you have any questions or are unable to do this, you can also email klantenservice@summergear.nl and include your order number.
Return Conditions
You may inspect and assess products as you would in a physical store.
Where possible, we ask you to return the product in its original condition and packaging, but this is not a requirement for exercising your right of withdrawal.
Reduction in Value
If the product has been used more than necessary to establish its nature, characteristics and functioning, a reduction in value may be applied.
This means that you may not receive a full refund if, for example, the item is returned damaged, visibly worn or incomplete.
Return Shipping Costs
The cost of returning a product is the responsibility of the customer, unless stated otherwise, for example in the case of a defective product or an incorrect delivery.
Refunds
In the event of a full withdrawal, you will receive:
- The purchase price
- The original delivery costs, based on the least expensive standard delivery method
Once we have received your return, we will process the refund as soon as possible. We will refund the amount due no later than 14 days after you notify us of the return.
We may withhold the refund until we have received the product, or until you have provided proof that you have returned it.
The refund will be made using the same payment method used for the original purchase.
Dispute Mediation
Are we unable to resolve the matter together?
You can use the free dispute mediation service offered by WebwinkelKeur:
